Returns & Exchanges
Due to the perishable nature of our frozen meals, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 24 hours of delivery to resolve any issues with your shipment.
Document the Issue
Take clear photos of the shipping box, the thermal liner, and any specific meals that were damaged or incorrect upon arrival.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected.
Internal Review
Our quality assurance team will review your claim within 1-2 business days to verify the shipping logs and damage reports.
Resolution
Once approved, we will issue a store credit or process a refund to your original payment method for the affected items.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing